Job Description

COMPANY: The Real Estate Hub (Real Estate Hub Private Limited)

LOCATION: Surat, Gujarat (Preferred Surat candiate)

WORKPLACE TYPE: On-site

EMPLOYMENT TYPE: Full-time

Are you great with people, quick to follow up, and someone clients remember for the right reasons The Real Estate Hub is looking for a Customer Relationship Manager to own the client journey, from the first enquiry to possession and beyond.

Open only to candidates currently based in Surat

What you will do

• Respond quickly to new property enquiries (phone, WhatsApp, email, walk-ins) and follow up consistently until a decision is made.

• Convert leads into site visits, and coordinate visits end-to-end: confirmations, sales team, transport and documents.

• Support the sales team in closing bookings and keep clients informed at every stage.

• Handle client queries and complaints promptly and professionally, and resolve them within agreed timelines.

• Manage post-sale support: allotment letters, agreement copies, receipts, payment reminders with payment collection and construction / possession updates.

• Build long-term relationships that bring referrals, and help organise customer meets and events.

• Keep the CRM system accurate and up to date, and share weekly reports with the Sales Manager.

• Handle client data with strict confidentiality.

•Persona should be responsible with his working

What we are looking for

• Graduate in any discipline preferred: BBA / MBA / Commerce

• 2–3 years of experience in customer relationship, client servicing, tele-sales or real estate sales support.

• Fluent in Gujarati, Hindi and English (spoken and written)

• Confident on calls, polite and solution-focused with clients

• Organised, with strong follow-up discipline

• Comfortable with CRM software, MS Excel, email and WhatsApp Business

• Knowledge of real estate market will be an advantage (Exceptation)