Company Description Redtronic LLC is a Middle East–based company headquartered in Dubai, UAE, and is a subsidiary of WEINBER Inc., New York, USA. The company specializes in manufacturing car care and detailing products, partnering with global leaders in automotive service technology, engine oil and gas additives, and detailing solutions. Redtronic focuses on delivering consistent performance and service to ensure high levels of customer satisfaction. With advanced technology and extensive industry experience, the company is committed to protecting vehicle performance and body parts while providing an excellent overall customer experience.
Role Description The Customer Relationship Management Executive is a full-time, on-site role based in New Delhi. This role involves managing and nurturing customer relationships, responding to inquiries, resolving issues, and ensuring a high-quality customer experience throughout the customer lifecycle. The executive will track customer interactions, analyze feedback, and support retention initiatives by identifying opportunities for upselling and cross-selling. Daily activities include coordinating with sales and operations teams, maintaining accurate customer records, preparing reports on customer metrics, and supporting campaigns that enhance loyalty and satisfaction. The role also requires proactive communication with customers to understand needs, address concerns, and reinforce the brand's commitment to service excellence.
Qualifications
- Strong Customer Experience and Customer Retention skills to build long-term relationships and drive loyalty.
- Effective Communication skills for engaging with customers and collaborating with internal teams.
- Analytical Skills to interpret customer data, identify trends, and support data-driven decisions.
- Sales awareness to recognize opportunities for product promotion, upselling, and cross-selling.
- Prior experience in customer service, CRM, or account management, preferably in automotive or related industries.
- Proficiency in CRM software and basic office productivity tools.
- Ability to work on-site in New Delhi and coordinate with regional and international stakeholders.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience.
