Customer Relationship Management Executive

CRM Executive

Company: Paalaar Urban Farms Pvt. Ltd.

Location: Poes Garden, Chennai

Experience: Minimum 5 years

Employment Type: Full-time

About Us

Paalaar Urban Farms Pvt. Ltd. is a Chennai-based company specialising in managed farmlands, farmhouse developments and alternative lifestyle solutions. We are looking for an experienced and customer-focused CRM Executive to strengthen our customer relationships and ensure a seamless experience for our existing and prospective customers.

Key Responsibilities

* Customer Relationship Management: Build and maintain strong relationships with customers, ensuring timely communication and a high level of customer satisfaction.

* Lead Management: Manage customer enquiries, maintain accurate CRM records and coordinate follow-ups with the marketing and sales teams.

* Customer Coordination: Act as a single point of contact for customers regarding documentation, payments, registrations and project-related updates.

* After-Sales Support: Address customer queries, coordinate with internal departments and ensure prompt resolution of concerns.

* CRM Administration: Maintain updated customer databases, track interactions and prepare periodic management reports.

* Customer Engagement: Coordinate customer visits, meetings, events and regular communications to strengthen long-term relationships.

Candidate Requirements

* Minimum 5 years of experience in CRM, customer relationship management or customer service.

* Excellent communication skills with fluency in both English and Tamil, written and spoken.

* Strong interpersonal skills and a professional, customer-friendly approach.

* Good organisational abilities, attention to detail and follow-up skills.

* Proficiency in MS Office, Excel and CRM software.

* Ability to independently manage customer interactions and coordinate with multiple departments.

* Previous experience in real estate, property development or related industries will be an added advantage.

What We Offer

* A professional, supportive and collaborative working environment.

* An opportunity to work with a growing company in the managed farmland and farmhouse development sector.

* A customer-centric role focused on building lasting relationships.

Work Location: Chennai

Salary: Commensurate with experience and qualifications.

Interesteda candidates may send their CV to: [Confidential Information] WhatsApp Number : 8939773360

Paalaar Urban Farms Pvt. Ltd.

Creating Sustainable Farm Communities & Alternative Lifestyles.