Customer Relationship Management Executive

Key Responsibilities:

• Customer Engagement & Support:

Engage with customers across various channels (Phone, WhatsApp, email, etc.) to understand their concerns, 

provide resolutions, and ensure a seamless experience.

• Issue Resolution:

Actively listen to customer concerns, assess the situation, and deliver appropriate solutions in a timely and 

empathetic manner.

• Internal Escalation:

Document and escalate complex or unresolved customer issues to Store Managers or relevant teams to ensure 

prompt resolution.

• Customer Retention:

Proactively reach out to dormant or inactive customers to reactivate their interest and drive repeat visits or 

purchases.

• Upselling & Cross-selling:

Identify customer needs and preferences to recommend suitable products or services, thereby increasing sales 

opportunities.

• Customer Feedback:

Gather and report customer feedback to help improve products, services, and overall customer experience.

• Record Keeping:

Maintain accurate records of all customer interactions, transactions, feedback, and follow-ups using CRM tools 

or internal systems.

Key Skills & Qualifications:

• Excellent communication and interpersonal skills

• Strong problem-solving ability with a customer-first mindset

• Ability to multitask and manage time effectively

• Prior experience in customer service, CRM, or retail environment is preferred

• Familiarity with CRM software or tools is an advantage

• • Fluent in English