Customer Relationship Management Executive

Founded in 2003, Enviropol Engineers Pvt. Ltd. is a leading Indian engineering company headquartered in Noida and specializing in air pollution control and biomass drying solutions. With over 500 projects executed in 30+ countries, Enviropol serves major industrial clients like Reliance, ADNOC, Dangote, Tata, and Hindalco. The company offers innovative solutions including Wet Scrubbers, Electrostatic Precipitators (ESPs), Bag Filters, and Hybrid Biomass Dryers to help industries meet global emission standards and enhance environmental sustainability. Backed by expert technocrats and advanced in-house manufacturing technologies, Enviropol is dedicated to creating a cleaner, greener future while emphasizing integrity, excellence, and collaboration.

This is a full-time on-site role based in Gurugram for a Customer Relationship Executive. The role involves actively engaging with clients to foster strong professional relationships, understanding their requirements, and ensuring high levels of customer satisfaction. Responsibilities include addressing client queries, managing accounts, building long-term relationships, coordinating between various teams, and supporting the sales team with customer insights and feedback. The role emphasizes customer-centricity and contributes directly to ensuring enhanced client experience and business growth.

• Proven customer relationship and communication skills, with a focus on understanding client needs and providing solutions
• Ability to manage client accounts, address queries, and foster long-term collaborations
• Strong organizational capabilities, including record management, scheduling, and documentation
• Proficiency in using CRM tools and office software for effective communication and data management
• Teamwork and collaboration skills to coordinate with internal teams effectively
• Strong problem-solving and conflict resolution abilities, with a focus on customer satisfaction
• Bachelor's degree in Business Administration, Marketing, or a related field
• Prior experience in a client-facing role is a plus
• Knowledge of or experience in engineering, air pollution control, or industrial solutions is an added advantage