Customer Relationship Management Developer

CRM Developer - HubSpot

Work Mode: Hybrid (Monday to Thursday - WFH || Friday - WFO)

• Serve as primary go-to resource to other CJK divisions and departments for all matters related to CRM platform
• Collaborate with Sales and Marketing to identify and address customer support problems and opportunities
• Work with Sales and Marketing to enhance customer care, sales, and marketing campaigns based on CRM platform
• Define and implement enterprise CRM standards, policies, and procedures
• Design, build and refine workflows within CRM platform
• Collaborate with key stakeholders for migrating new acquisitions into enterprise CRM to ensure alignment with organizational goals.
• Ensure data cleanliness by overseeing data imports, exports, deduplication, active and static list management, and regular database health checks.
• Lead requirements analysis; translate business requirements into functional application.
• Participate in CRM roadmapping and provide detailed and accurate estimates for configuration changes.
• Participate in sprint meetings to decide sprint goals and implement prioritized features and functionality.
• Produce high quality, maintainable software components to comply with project quality objectives and company standards
• Prepare architectural documentation and artifacts.
• Lead System testing, UAT and deployments of project changes.
• Maintain user access and security through permissions sets and teams.
• Provide user support and training as needed
• Troubleshoot issues and bugs and provide solution in timely manner, following strict quality assurance workflow.
• Create training materials and troubleshooting documents

Required skills:

• Role requires someone with an optimistic view, who is eager to learn, and happy to help others leverage our CRM platform
• Proficiency in the CRM software. Minimum 5+ years in CRM administration and customizations.
• Working hours: 3:30 PM - 11:30 PM IST; minimum overlap with U.S. core working hours (7:00 AM - 1:00 PM EST)
• Excellent communication skills; fluent in English (working language)
• Self-directed and ability to work well under pressure in a fast-paced environment with minimal supervision
• Critical thinking and problem-solving skills; ability to identify solutions and deliver recommendations based on data and analysis
• Excellent organizational skills. Ability to organize and manage multiple concurrent projects, tasks, and information.
• Strong background in business analysis, technical data management, and a deep understanding of HubSpot CRM.
• Attention to detail required for migrating and importing data to align with enterprise standards
• Excellent understanding of Software Development Life Cycle (SDLC) including analysis, requirement, design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Experience in administrative tasks including creation of Users, Teams, Permission Sets, Business Units, Custom Objects, Forms & Conditional Logic, Object Layouts, Pipelines, Custom Fields & Conditional Options, and Workflows.
• Experience in design and creation of complex Reports, Views, Lists, and Dashboards
• Knowledge of features available in Sales Enterprise paid seat.
• Experience with HubSpot Service Hub including Service Professional paid seat is a plus.
• Experience with HubSpot integrations, API connections, and third-party tools.
• Experience with Outlook integration tools
• Working knowledge of Insycle app would be a plus.

Required Experience:

• B.Tech/ B.E/ MCA/ M.Tech in Computer Science or equivalent
• 5+ years of CRM Administration experience. Prior experience with HubSpot is mandatory.
• HubSpot cerficiations would be a plus