Customer Relationship Management

The CRM Executive/Manager is responsible for managing and optimizing relationships with students and stakeholders throughout the student lifecycle—from inquiry and admission to alumni engagement. This role leverages CRM systems to improve communication, streamline processes, and enhance student experience.

Manage CRM platforms such as Salesforce, HubSpot, or Zoho CRM

Ensure data accuracy, segmentation, and reporting

Customize dashboards, pipelines, and automation workflows

Train staff on CRM usage and best practices.