Customer Relationship Management Assistant

Job Title: CRM Assistant

Location: Mumbai- Chembur

Company: ALYF/SOAL

Experience: 1-2 years in client servicing- real estate

Salary : - 2-3 lacs P.a

Role Overview

As a Customer Relationship Manager at ALYF, you will be the face of our brand for property owners. You'll play a key

role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and

referrals.

Key Responsibilities

● Owner Relationship Management:

Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and

meaningful communication.

● Regular Engagement:

Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on

performance, and share insights.

● MIS Management & Reviews:

Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property

updates to homeowners regularly.

● Issue Resolution:

Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational

issues and ensure owner satisfaction.

● Referrals & Growth:

Encourage and convert referrals from existing owners for both ALYF and Soal business lines.

● Agreement Management:

Oversee onboarding, renewals, and execution of property management agreements in coordination with the

legal and operations teams.

● New Property Acquisition:

Actively identify and onboard new properties by pitching ALYF and Soal value proposition to prospective

homeowners.

Requirements

● 1-2 years of experience in relationship management, sales, hospitality, or real estate

● Excellent communication, negotiation, and interpersonal skills

● Strong problem-solving mindset with a customer-first approach

● Proficiency in using CRMs, Excel, and Google Workspace tools

● High ownership and accountability, with the ability to work independently

● Willingness to travel locally for meetings and property visits