Customer Relationship Executive

Role Description The Customer Relationship Executive is a full-time, on-site role based in Coimbatore. This role is responsible for managing and nurturing client relationships, ensuring consistent customer satisfaction, and serving as a primary point of contact for key accounts. Daily tasks include responding to client inquiries, resolving service-related issues, coordinating with internal teams to meet client requirements, and tracking feedback to improve service delivery. The Customer Relationship Executive will also support business growth by identifying opportunities within existing accounts, and maintaining accurate records of client interactions.

Salary range: Rs. 25,000 - Rs. 35,000 Per month (Based on experience)

Qualifications

• Customer Service and Customer Satisfaction skills to handle client inquiries and ensure a positive experience.
• Business Relationship Management and Client Relations skills to build, maintain, and grow long-term partnerships.
• Strong Communication skills, including clear verbal and written communication and active listening.
• Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
• Organizational and time management skills, with attention to detail and accurate documentation.
• Prior experience in customer-facing or account management roles, preferably in professional services or consulting.
• Comfort with basic business tools and CRM or similar customer management platforms.
• Bachelor's degree in business, communications, management, or a related field, or equivalent practical experience.

Experience:

• At least 1-2 year+ of hands-on tele-calling, inside sales, or customer relationship management experience

• Proven track record in managing outbound sales calls and handling inbound customer inquiries

• Experience in lead qualification, appointment booking, and persistent sales follow-ups

• Demonstrated discipline in updating CRM logs and maintaining database hygiene

• Note: Freshers will not be considered for this position

Skills Required:

• Outbound and Inbound Tele-calling

• Customer Relationship Management

• Fluent Verbal Communication

• Active Listening & Objection Handling