Customer Relationship Executive – Vehicle Auctions

Customer Relationship Executive Vehicle Auctions

Industry: Automobile / Vehicle Auctions

About the Role

We are seeking a highly motivated Customer Relationship Executive to support and execute vehicle auction operations, with a primary focus on bank-seized and repossessed assets across two-wheelers, four-wheelers and commercial vehicles. The ideal candidate should have strong communication skills and a proactive approach towards customer engagement, lead generation and relationship management.

Key Responsibilities

• Contact prospective customers from provided databases to introduce the company's auction services.
• Explain the auction process clearly and inform customers about available vehicles and upcoming auctions or promotions.
• Handle inbound queries through phone calls, emails and online chats and address customer concerns in a timely manner.
• Build and maintain strong relationships with customers to ensure repeat participation in auctions.
• Follow up on initial interactions and develop a steady pipeline of qualified leads.
• Maintain accurate call logs and update lead and interaction details in the CRM system.
• Coordinate post-auction payment follow-ups with customers.
• Support the auction team in ensuring smooth customer onboarding and participation.

Requirements

• 1 to 3 years of experience in customer engagement, telecalling or sales support.
• Prior experience in the vehicle auction industry will be an added advantage.
• Exposure to handling bank-seized or repossessed vehicle auctions is preferred.
• 
  

Required Skills

• Telemarketing and outbound calling
• Lead generation and prospecting
• Customer Relationship Management (CRM) tools
• Negotiation and objection handling
• Working knowledge of Microsoft Office
• Strong time management and follow-up skills
• Clear and confident communication skills