Customer Relationship Executive

Requirements:

• 2 + years of call center experience handling voice calls with USA customers
• Experience working in a call center or customer-support role
• Prior experience in taking reservations and inquiries over the phone is a plus
• Any degree or equivalent
• Must be willing to work in rotational shifts/night shifts
• Should have excellent communication skills in English(both verbal & Written)

Job Details:

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow call scripts and use knowledge services offered to go off-script when necessary
• Build positive relationships with customer, ensuring that all questions are handled appropriately
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Collect necessarily details from customers to create inquiries and reservations in the POS application
• Maintain ownership of calls throughout the lifecycle of a
• caller's request and ensure prompt follow ups are initiated

Experience:

02 -05 years