CUSTOMER RELATIONSHIP EXECUTIVE

Handle inbound & outbound calls for project inquiries and bookings

️ Maintain & update customer information in CRM

Coordinate site visits and follow up with prospective customers

Act as a single point of contact between customers, Sales, Legal & Accounts teams

Assist with documentation, booking formalities & payment follow-ups

Handle customer queries, complaints & service requests professionally

Support post-sales activities including agreement execution, possession & handover

Prepare MIS reports related to leads, bookings & customer status

⚖️ Ensure compliance with company policies & RERA guidelines