Who Can Apply: Female candidates only
We are looking for a smart, confident, and customer-focused Female Customer Relationship Executive (CRE) who can build strong relationships with clients, handle customer queries professionally, and support business growth through excellent service and follow-ups.
The ideal candidate should be good at communication, coordination, and customer handling, with a positive and solution-oriented attitude.
Key Responsibilities
- Build and maintain long-term relationships with existing customers
- Act as the primary point of contact for assigned customers
- Handle customer queries, concerns, and complaints promptly
- Provide customers with updates on new products, services, and offers
- Coordinate with sales, operations, and management teams
- Identify opportunities for upselling and cross-selling
- Understand customer needs and offer customized solutions
- Maintain and update customer records in CRM systems
- Prepare MIS reports, payment follow-ups, and customer documentation
- Conduct regular customer follow-ups for payment collection (professionally)
- Conduct customer satisfaction surveys and share improvement insights
- Track market trends and competitor activities
- Visit customers when required to strengthen relationships
Required Skills
Excellent verbal & written communication skills
- Strong customer handling & relationship management skills
- Problem-solving and conflict resolution ability
- Basic knowledge of CRM software
- Proficiency in MS Excel, Word & Email communication
- Follow-up and coordination skills
- Time management and multitasking
- Negotiation and persuasion skills
- Customer satisfaction & service mindset
- Education & Experience: Graduate (BBA, B.Com, BA, or equivalent preferred)
- 23 years of experience in Customer Relationship / Client Servicing / CRE role
- Fresher with excellent communication skills may also apply
- Candidates with prior experience in CRE / Customer Support / Client Relationship
- Immediate joiners preferred
Salary & Benefits
- Competitive salary (as per experience)
- Performance-based incentives
- Growth-oriented bonuses & promotions
- Supportive work environment
- Career growth opportunities
