Customer Relations Specialist

We are looking for a customer-focused and enthusiastic Customer Relations Specialist to deliver exceptional support to international customers. In this role, you will handle customer enquiries, resolve issues efficiently, and ensure every interaction results in a positive customer experience.

Key Responsibilities:

• Provide outstanding support to customers via call or chat
• Resolve customer queries, complaints, and service requests in a timely and professional manner.
• Build strong customer relationships through effective communication and empathy.
• Accurately document customer interactions and maintain records.
• Meet individual and team performance metrics, including quality and customer satisfaction.
• Collaborate with internal teams to ensure prompt issue resolution.
• Stay updated on company policies, products, and services to provide accurate information.

Requirements:

• Excellent verbal and written English communication skills.
• Strong problem-solving and active listening abilities.
• Ability to work in rotational shifts, including international shifts.
• Basic computer proficiency and the ability to multitask.
• Customer service experience is an advantage; freshers with excellent communication skills are welcome to apply.
• HSC or Graduate candidates can apply.

What We Offer:

• Competitive salary with attractive incentives.
• Five-day work week (depending on the process).
• Paid training and career development opportunities.
• Friendly and supportive work environment.
• Growth opportunities within a global customer service team.