Customer Relations Specialist/ Freelance Contractor

Now Hiring: Customer Relations Specialist (Pacific Time Hours)**

Are you a strong communicator who thrives on building relationships and keeping clients supported and informed We're looking for a proactive, detail-oriented Customer Relations Specialist to support our EdTech platform.

This role is ideal for someone who understands both people and processsomeone who can confidently manage client relationships while effectively triaging and coordinating software support needs.

**To apply for this job you must send your hourly rate and resume to [Confidential Information] only.

• Must be available during Pacific Time (PST) business hours

• Review incoming software support tickets
• Determine ticket severity and assign/escalate appropriately
• Ensure timely follow-up and resolution coordination
• Maintain accurate records within the Jira system
• Serve as a primary point of contact for client communication
• Manage and nurture ongoing client relationships
• Participate in and support client meetings

• Excellent verbal and written communication skills
• Strong customer service and relationship management experience
• Ability to assess urgency and prioritize effectively
• Experience working with Jira ticketing system
• Organized, responsive, and solutions-oriented
• Comfortable working cross-functionally with technical teams

Someone who brings professionalism, empathy, and accountability to every client interaction. You're calm under pressure, organized in your workflow, and understand how to balance urgency with quality service.

If you enjoy being the bridge between clients and technical teams and want to play a key role in delivering exceptional customer experiences, we'd love to connect.

To apply for this job you must send your hourly rate and resume to resumes@edudyn.com only.