Customer Relations Manager

PInterview is an innovative online platform dedicated to revolutionizing the way students and professionals prepare for interviews. Through its unique platform, PInterview provides live online mock interviews with industry professionals and domain experts, helping individuals enhance their interview skills and excel in their careers. The platform offers tailored sessions for various interview types, including placement, job, HR, technical, and specialized fields such as coding and banking. PInterview aims to empower future leaders with high-quality career consulting services and help them realize their full potential.

This is a full-time on-site role located in Bengaluru for a Customer Relations Manager. The Customer Relations Manager will oversee client interactions, ensure customer satisfaction, and build strong relationships with users of the platform. Key responsibilities include managing customer inquiries, addressing concerns, maintaining a client database, and collaborating with internal teams to enhance user experience. The role also involves resolving customer issues promptly, gathering feedback, and identifying opportunities for service improvement to ensure a seamless client journey.

• Customer relationship management and client service skills
• Excellent written and verbal communication skills
• Problem-solving, negotiation, and conflict resolution abilities
• Experience in maintaining client databases and using customer relationship management (CRM) software
• Strong organizational, multitasking, and time management skills
• Proficiency in using digital tools for communication and customer support
• A background in customer service or relationship management is a plus
• Bachelor's degree in Business Administration, Communication, or a related field
• Ability to work in an on-site team environment in Bengaluru