About the Role
The ideal candidate will act as the primary point of contact for clients, coordinate cross-functional teams, manage project timelines, oversee quality delivery, and ensure strong client satisfaction. This role requires someone who can independently handle communication, solve problems proactively, and maintain operational clarity in a fast-paced agency environment.
Key Responsibilities
1. Client Relationship Management
- Act as the primary point of contact for assigned client accounts.
- Conduct weekly status calls, monthly review meetings, and regular follow-ups via email/WhatsApp.
- Manage scope discussions, timelines, and client expectations independently.
- Handle client escalations and provide timely resolutions.
- Build long-term client relationships through proactive communication and service delivery.
2. Project & Delivery Management
- Translate client requirements into actionable briefs for SEO, paid media, social media, design, video, and web teams.
- Track project execution from planning to delivery and reporting.
- Conduct quality assurance reviews before deliverables go live.
- Identify delivery risks early and coordinate corrective actions.
- Ensure projects are delivered within timelines and quality standards.
3. Project Tracking & Workflow Management
- Maintain Trello boards as the central project management system.
- Ensure tasks are assigned, updated, prioritized, and tracked effectively.
- Monitor daily progress and escalate blockers proactively.
- Coordinate team standups and workflow updates.
4. Reporting & Communication
- Prepare and share monthly client performance reports.
- Maintain regular internal status updates for leadership.
- Ensure all client communication is documented and tracked.
- Manage clean and timely email communication across accounts.
5. Cross-Functional Coordination
- Coordinate with SEO, paid media, social media, design, content, and web development teams.
- Manage freelancers and external vendors when required.
- Ensure seamless collaboration between teams and stakeholders.
- Support smooth execution of campaigns and marketing initiatives.
Tools & Platforms Used
- Trello
- Notion
- Google Workspace
- Slack / WhatsApp / Zoom / Google Meet
- Google Analytics 4
- Google Looker Studio
- Google Ads
- Meta Ads Manager
- WordPress / Shopify
- AI Tools: ChatGPT, Claude, Gemini, Read AI, Notion AI
- Canva / Figma / CapCut (basic understanding)
Required Qualifications & Skills
Educational Qualification
- Bachelor's degree in any discipline.
- MBA is preferred but not mandatory.
Experience
- 4–6 years of experience in:
- Client Servicing
- Account Management
- Project Management
- Agency Coordination
- Prior exposure to digital marketing or advertising agencies is preferred.
Required Skills
- Strong client communication and stakeholder management
- Project coordination and delivery management
- Team collaboration and multitasking abilities
- Excellent written and verbal English communication
- Strong organizational and problem-solving skills
- Experience with project management tools like Trello, Asana, Jira, or ClickUp
- Ability to interpret reports, dashboards, and campaign metrics
- Comfortable working with AI productivity tools
Preferred Skills
- Knowledge of SEO, Google Ads, Meta Ads, and social media marketing
- Experience handling international clients
- Understanding of content production and campaign workflows
- Familiarity with CRM tools like HubSpot or Zoho
- Basic copywriting and presentation skills
- Hindi communication skills preferred
