Customer Relations Executive
Job Description
Mumbai | Full-time | CTC: 2-2.5 LPA | Timings: 10:30-7
About Snackible
Snackible is building a new-age snacking brand where cravings aren't the problem, bad choices are. From better-for-you chips to protein-first snacks, we're rethinking everyday munching.
Now, we're looking for someone who can own how we interact with our consumers across every touchpoint.
About This Role:
This is not a typical customer support role. You'll be responsible for engaging with consumers, managing conversations, and building a strong community around the brand.What You'll Do:
- Be the first point of interaction across WhatsApp, Instagram, email, calls, and marketplaces
- Respond to queries, feedback, and complaints in a human, brand-aligned way
- Build and manage customer communities (WhatsApp, social, etc.)
- Drive engagement through conversations and participation-led formats
- Capture and manage inbound leads and route them to relevant teams
- Conduct outbound calls/messages for feedback, follow-ups, and engagement
- Run customer feedback loops (calls, surveys, focus groups)
- Identify patterns in customer behaviour and share insights internally
- Work closely with marketing, ops, and product to close the loop
What We're Looking For:
- Freshers with an interest in consumer experience, community, or engagement roles
- Strong communication skills (written + verbal)
- Comfortable handling calls + chats daily
- High ownership mindset and strong follow-through
- Ability to handle fast-paced environments without losing clarity
Bonus:
- Experience in D2C, FMCG, or startup environments
- Familiarity with CRM tools, WhatsApp, or community platforms
This role is the voice of Snackible.
Every interaction shapes how customers perceive the brand and you'll own that experience end-to-end. If you enjoy talking to people, spotting patterns, and turning conversations into impact, this role is for you.
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