Customer Relations Executive

Company Description

Rewa Realtors is a trusted leader in the real estate sector, specializing in both commercial and residential properties in Surat, India, also known as the Diamond City. With over 18 years of experience, the company is renowned for its customer satisfaction, personalized services, and property optimization strategies. Rewa Realtors offers comprehensive end-to-end services including leasing land, finding ideal locations for corporate offices, warehouses, and retail spaces, as well as residential properties. By focusing on detailed market research and maintaining a retention rate of over 90%, Rewa Realtors is committed to providing dream spaces that perfectly meet client needs. Guided by the principles of commitment, integrity, and transparency, Rewa Realtors has built a robust reputation as a symbol of trust and reliability in the industry.

Role Description

This is a full-time, on-site position based in Surat, Gujarat, for a Customer Relations Executive. The role involves building and maintaining strong relationships with clients, addressing queries, providing property consultation services, and ensuring excellent customer experiences. The candidate will coordinate with internal teams, assist in the leasing and sale of properties, and resolve client concerns efficiently. Regular tasks include preparing documentation, conducting property visits with clients, and supporting the marketing team in communicating property details to potential customers.

Qualifications

• Strong communication and interpersonal skills to build and maintain client relationships
• Customer service skills, including problem-solving and conflict resolution
• Basic knowledge of real estate, property management, and lease agreements
• Ability to conduct effective market research and present insights to clients
• Proficiency in basic computer applications such as Microsoft Office and CRM software
• Organizational and time management skills for handling multiple client accounts
• Fluency in local language(s) and English for seamless interactions with clients
• Previous experience in customer relations or real estate is a plus