Customer Relations Executive

Company name confidential

0-3 Years

2 - 7 LPA

Mumbai City, Navi Mumbai, Thane

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Posted a month ago
Over 100 applicants have applied

Job Description

Description

We are seeking a motivated and dynamic Customer Relations Executive to join our team in India. The ideal candidate will have 0-3 years of experience in customer service or a related field and will be responsible for providing exceptional support to our customers.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner.
Resolve customer complaints and issues effectively and efficiently.
Maintain and update customer records in the database.
Collaborate with other departments to enhance customer satisfaction.
Provide feedback on the efficiency of the customer service process.
Identify and escalate priority issues to the management team.

Skills and Qualifications

Excellent verbal and written communication skills.
Strong problem-solving abilities.
Proficient in MS Office Suite (Word, Excel, Outlook).
Familiarity with customer relationship management (CRM) software.
Ability to work in a fast-paced environment.
Strong interpersonal skills and a customer-oriented mindset.

Contact- Shreya 9987502996/ [Confidential Information]

Spotlight

Cafeteria, Office cab/shuttle

Education

Master OF Business Administration (M.B.A), PGDM, PGP, Master of Public Administration (MPA), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Doctor of Business Administration (DBA), Post Graduate Programme in Management for Executives (PGPX)