Customer Relations Executive

• Handle inbound and outbound customer queries over calls
• Deliver excellent service in a full voice-based support environment
• Assist customers with insurance-related inquiries and issues
• Identify customer needs and upsell relevant insurance products or services
• Ensure customer satisfaction and retention through effective communication

Role Details:

• Role: Customer Success Associate
• Industry: Insurance
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Role Category: Customer Success

Candidate Profile:

• Strong verbal communication and persuasion skills
• Comfortable with voice process and upselling targets
• Ability to manage and resolve queries effectively
• Prior experience in customer service or insurance (preferred but not mandatory)
• Willingness to work in a dynamic, customer-focused environment