Customer Relations Executive (CRE)

1-2 Years

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Job Description

Welcome and greet guests professionally; assist during check-in and check-out.
Provide accurate information about hotel facilities, services, and offers.
Ensure guests feel comfortable and valued throughout their stay.
Handle inbound and outbound guest calls professionally; respond to inquiries regarding bookings, services, packages, and events.
Follow up with guests for confirmations, feedback, and service updates.
Support reservations or sales team through guest follow-ups when required.
Ensure high levels of guest satisfaction and personalized service for VIPs.
Handle guest complaints calmly and professionally; provide timely solutions or escalate complex issues to management.
Coordinate with housekeeping, F&B, and maintenance teams to fulfill guest requests promptly.
Maintain guest feedback and service records; prepare daily interaction and complaint reports.
Monitor service quality and suggest improvements.