Customer Relations Executive

Job Description — Client Relations Manager

About Copper Trunk

Copper Trunk is a boutique, end-to-end interior design studio based in Bangalore, with 16+ years of experience and 100+ homes delivered. We don't just design spaces — we design around how people live, backed by in-house craftsmanship and full turnkey execution from concept to handover.

Role Overview

We're looking for a Client Relations Manager to be the primary point of contact for clients throughout their design journey — from the first inquiry to project handover and beyond. You'll be the human bridge between our design/execution teams and the families who trust us with their homes.

What You'll Do

Manage inbound inquiries and guide prospective clients through the early conversations — understanding their needs, budget, and timeline

Build and maintain strong, trust-based relationships with clients throughout the project lifecycle

Coordinate between clients and internal design/execution teams to ensure expectations are aligned and communicated clearly

Handle client queries, concerns, and feedback with empathy and ownership

Support post-handover relationships — check-ins, referrals, and repeat business

Maintain CRM records of client interactions, project status, and follow-ups

What We're Looking For

1-2 years of experience in client relations, account management, hospitality, or a similar client-facing role (interior design/real estate background is a plus, not mandatory)

Excellent verbal and written communication skills

Strong emotional intelligence — able to read a room (or a client's hesitation) and respond with empathy

Highly organized, comfortable managing multiple client relationships simultaneously

Based in Bangalore, or willing to relocate

Why Join Copper Trunk

Be part of a small, close-knit team where your work has visible, direct impact

Work alongside a founder-led studio with a strong design philosophy and craftsmanship-first culture

Grow with a brand that's scaling thoughtfully, not chasing volume