Customer Relations Executive

allEV is transforming the electric vehicle ecosystem with a pioneering on-demand phygital platform for comprehensive EV services. From charging and battery swapping to renting, reselling, and conversion to EVs, allEV is bridging the post-purchase service gap for EV users. By creating a trusted and scalable network that reaches even the remotest areas of India, allEV ensures that EV ownership becomes seamless and sustainable. Our mission is to drive the future of mobility and redefine the EV industry with innovative and accessible solutions.

This is a full-time, on-site role based in Hyderabad for a Customer Relations Executive. The primary responsibilities include managing client relationships, ensuring customer satisfaction, addressing queries, and resolving any issues promptly. The executive will act as a liaison between customers and the various service teams, ensuring a seamless and positive customer experience while maintaining the company's reputation for quality service.

• Strong Interpersonal Skills and the ability to build meaningful relationships with customers
• Prior experience in Client Relations and Customer Satisfaction
• Proficient in delivering excellent Customer Service and handling customer queries or concerns
• Outstanding Communication skills, including written and verbal fluency
• Problem-solving aptitude and the ability to effectively manage challenging situations
• Proficiency in using CRM software or customer service tools is an advantage
• Knowledge of or experience in the electric vehicle industry is a plus
• Ability to work collaboratively and adapt to a dynamic, fast-paced environment
• Bachelor's degree in Business, Communications, or a related field is preferred