Customer Relation Executive

Description

We are seeking a dedicated and enthusiastic Customer Relation Executive to join our team. This role is ideal for freshers or entry-level candidates who are passionate about providing excellent customer service and are eager to learn and grow within our organization.

Responsibilities

• Manage customer inquiries and provide prompt and accurate responses
• Maintain and update customer information in the database
• Assist customers with product information and troubleshooting
• Resolve customer complaints and issues effectively
• Coordinate with other departments to ensure customer satisfaction
• Develop and maintain strong relationships with customers
• Prepare reports on customer feedback and service performance

Skills and Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with customer relationship management (CRM) software
• Ability to work in a fast-paced environment
• Strong interpersonal skills and a customer-oriented mindset
• Basic understanding of sales principles and customer service practices