Description
We are seeking a motivated and enthusiastic Customer Relation Executive to join our team. The ideal candidate will have 0-1 years of experience in customer service or a related field. This role involves managing customer inquiries, ensuring satisfaction, and building lasting relationships with clients.
Responsibilities
- Manage customer inquiries and provide effective solutions in a timely manner.
- Maintain customer relationships through proactive communication and follow-ups.
- Assist in resolving customer complaints and ensure customer satisfaction.
- Document interactions with customers in the CRM system accurately and promptly.
- Collaborate with other departments to enhance the overall customer experience.
Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving abilities and a customer-oriented mindset.
- Familiarity with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently as well as part of a team.
- Strong organizational skills and attention to detail.
