Customer Relation Executive CRE

Company Description

Suraj Info Pvt Ltd, based in Pune, India, is a pioneer in the real estate domain, known for launching India's first property portal in 2003. Since 2008, the company has specialized in providing Sole Selling services to builders, leveraging its expertise in advertising, branding, marketing, and sales. Having successfully sold over 8,000 units in Pune alone, Suraj Info Pvt Ltd is highly regarded for delivering Guaranteed Results and tackling even the most challenging projects. Their strong reputation is reflected in their long-standing relationships with builders, who entrust them with multiple projects after experiencing their proven expertise. our website is www.SurajRealty.com

Department: Back Office — Customer Relations  | Company: Suraj Realty

ABOUT THE ROLE

• Customer Relation Executives are the first voice of Suraj Realty that customers hear. Based out of the main office, they manage all customer interactions with warmth, professionalism, and efficiency. From the first inquiry call to booking servicing, CREs ensure that every customer feels valued, informed, and supported throughout their real estate journey with us.

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KEY RESPONSIBILITIES

●     Handle inbound customer enquiries via phone, WhatsApp, email, and online portals — respond promptly and professionally.

●     Understand customer requirements and project preferences; pitch relevant projects briefly and schedule site visits with the sales team.

●     Make outbound follow-up calls to all inquiries, site visitors, and prospects — maintain structured follow-up cadence.

●     Maintain accurate data entry of all customer interactions in CRM/Excel trackers — ensure zero data leakage.

●     Coordinate site visit appointments between customers and the on-site Sales Managers.

●     Follow up with customers post-site visit — address queries, share brochures, payment plans, and relevant project information.

●     Coordinate with builders for inventory updates, pricing revisions, offer letters, and allotment communications.

●     Track booking documentation status and coordinate with customers for pending KYC, payments, and agreement signatures.

●     Support the Team Leader in preparing MIS reports, pipeline trackers, and management dashboards.

●     WHAT WE LOOK FOR

●     2–4 years of experience in real estate, customer service, tele-calling, or sales support.

●     Excellent verbal and written communication skills — fluency in Marathi, Hindi and English essential.

●     Warm, polite, and professional demeanor on calls communications.

●     Good knowledge of MS Office, especially Excel and WhatsApp Business.

●     Real estate background preferred — understanding of residential and commercial projects, pricing, and processes.

●     Proactive, organized, and able to manage multiple customer files simultaneously.

Growth & Career Path at Suraj Realty

→ Growth path to Senior CRE → Back Office Team Leader

→ Gain comprehensive end-to-end real estate sales process knowledge

→ Be part of a professional, back office team in a reputed firm

→ Regular training and mentorship from experienced senior management