Description
We are seeking a Customer Relation Executive to join our team in India. The ideal candidate will be responsible for managing customer interactions, resolving issues, and enhancing the overall customer experience.
Responsibilities
- Manage customer inquiries and provide timely responses to ensure customer satisfaction.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to enhance the customer experience.
- Provide feedback on customer trends and suggest improvements to services.
Skills and Qualifications
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to handle difficult situations with professionalism.
- Proficiency in customer relationship management (CRM) software.
- Ability to work in a fast-paced environment and manage multiple tasks.
