Customer Quality Engineer - Manufacturing/Production - Singasandra, Bangalore

Role: Customer Quality Engineer 

Location: Singasandra - Warehouse 

Exp: 3+ years

Preferred Background

• Experience in the Water Purifier / Consumer Appliance/FMCG /Manufacturing/Automobile industry will be an advantage

Soft Skills

• Strong communication skills in English and Kannada
• Ability to coordinate with cross-functional teams
• Strong problem-solving and analytical skills

Responsibilities

1. Focus on IN process and Inward quality Inspection

2. Product & Process Quality Assurance

3. Line problem analysis using QC Tools

4. Rework & Rejection PPM Monitoring

5. Non-conformance recording and taking actions

6. Root Cause analysis for In-house and supplier-rejected parts – RCA

7. Customer concern handling and follow-up for Action plan

8. Implementation of QA Standards in shop floor

9. NPD support activities – Design and Tooling developments for DIY Project

10. Hands-on knowledge on QA documentation- FMEA, Control plan, PFD

11. Knowledge of the injection molding process with shop floor documentation

12. Well versed with English / Local / Regional language

13. Water Purifier background candidates would be an added advantage

14. Knowledge of injection molding

15. Understand on the power Bi Dashboard process and downloading the data

16. Verification of daily escalated cases on product-related cases

17. Interaction with internal teams on escalations and resolutions

18. Summarizing the daily report sheets and updating to teams

19. Conduct internal meetings with stakeholders to resolve the addressed issues

20. Field visits and resolutions on a need basis

21. Capture the problems highlighted through special escalations - Social Media, Slack, WhatsApp and address the issues