Customer Quality Engineer

We are seeking a Customer Quality Engineer to serve as a key technical liaison between the company and its customers. This role is crucial for ensuring customer satisfaction by providing technical support, addressing quality concerns, and collaborating on product improvements.

Role & Responsibilities

• Provide technical support regarding product installation, operation, troubleshooting, and maintenance.
• Furnish detailed product specifications and technical documentation.
• Assist in meeting specific customer requirements.
• Collaborate with customers on product design modifications or adaptations.
• Address customer concerns related to product quality, defects, or performance issues.
• Manage warranty claims and ensure prompt resolution in accordance with company policies.
• Ensure on-time delivery and provide logistic support.
• Handle and resolve customer complaints.
• Engage proactively with customers to understand their needs and expectations for better customer retention.

Skills Required

• Knowledge of core quality tools (FMEA, 8D, APQP, PPAP, SPC, & MSA).
• Experience in handling and resolving customer concerns and complaints.
• Well-experienced in inter- and intra-personal skills.
• Strong knowledge of Quality Management Systems (QMS).
• In-depth knowledge of Process and System audits.