Customer Quality and System

Sansera Engineering is an engineering-led integrated manufacturer of forged complex and high-precision components

for the automotive, non-Automotive and Aerospace sectors. With a rich legacy spanning over three decades, Sansera

Engineering is committed to delivering quality products to its global clientele. As we continue to expand our operations

and workforce, As we continue to expand our operations and workforce, we are seeking talented and dedicated

individuals to join our team.

PRIME FUNCTION

To manage customer quality requirements, quality system compliance, customer complaints, audits, and continuous improvement activities while ensuring adherence to applicable quality standards and customer-specific requirements

Job Description / Responsibilities

Customer Quality & Complaint Management

• Handle customer complaints and coordinate with internal teams for effective resolution.
• Conduct root cause analysis using 5 Why, Fishbone, and other problem-solving methodologies.
• Prepare and submit 8D reports to customers within the stipulated timelines.
• Implement and monitor Corrective and Preventive Actions (CAPA).
• Track customer complaints and ensure timely and effective closure.
• Maintain customer complaint records, databases, and quality reports.
• Coordinate with Supplier Quality and other functions for resolution of quality-related issues.
  
  

Quality System & Compliance

• Maintain quality system documentation in accordance with ISO/IATF standards and customer-specific requirements.
• Support internal, external, and customer audits and ensure timely closure of audit findings.
• Ensure process compliance across production areas.
• Conduct process audits and product audits as per defined requirements.
• Maintain quality records, check sheets, inspection documents, and related reports.
  
  

Quality Improvement & Problem Solving

• Monitor rejection, rework, and quality trends and initiate appropriate improvement actions.
• Support problem-solving and continuous quality improvement initiatives.
• Implement Poka-Yoke / mistake-proofing systems to prevent quality issues.
• Monitor quality KPIs and prepare monthly quality performance reports.
• Identify opportunities for process improvement and reduction of customer and internal quality issues.
  
  

Training & Awareness

• Train operators and relevant employees on quality requirements, work instructions, and customer-specific quality standards.
• Promote quality awareness and adherence to defined processes across production functions.
  
  

AUTHORITY

Coordinate with internal teams for customer complaint resolution.Coordinate with Supplier Quality and other functions for resolution of quality-related issues.Support internal, external, and customer audits.Conduct process audits and product audits as per defined requirements.Train operators and relevant employees on quality requirements, work instructions, and customer-specific quality standards.Implement and monitor Corrective and Preventive Actions (CAPA).Implement Poka-Yoke / mistake-proofing systems to prevent quality issues.

JOB SPECIFICATION / COMPETENCY

Educational Qualification

• BE/B.Tech – Mechanical / Production / Industrial Engineering or equivalent.
• Experience in Quality System, Customer Quality, or Quality Assurance in the Automotive / Manufacturing Industry.
  
  

Technical Knowledge & Skills

• Knowledge of PPAP, SPC, MSA, 7 QC Tools, 8D, CAPA, and Root Cause Analysis.
• Good understanding of IATF 16949 / ISO Quality Management Systems.
• Knowledge of EHS and OHSAS requirements.
• Knowledge of measuring instruments and calibration requirements.
• Understanding of GD&T (Geometric Dimensioning & Tolerancing).
• Knowledge of process and product auditing methodologies.
• Good analytical, problem-solving, documentation, and communication skills.
  
  

Key Competencies

• Customer Focus
• Problem Solving
• Root Cause Analysis
• Quality System Compliance
• Audit Management
• Analytical Skills
• Cross-functional Coordination
• Communication Skills
• Continuous Improvement Mindset
  
  

PERFORMANCE MEASURES

Timely submission of 8D reports to customers.

Timely and effective closure of customer complaints.Effective implementation and monitoring of CAPA.

Timely closure of audit findings.Process compliance across production areas.

Completion of process audits and product audits as per requirements.

Monitoring and reduction of rejection and rework trends.

Implementation of continuous quality improvement initiatives.

Monitoring and achievement of quality KPIs.Preparation of monthly quality performance reports.Reduction of customer and internal quality issues.

Training effectiveness and quality awareness across production functions.

Cometencies

Attention to details

Collaboration and Team building

Delivering High Quality Work

Working effectively with team