Key Responsibilities:
- With minimal supervision, manage first-call resolution for customer orders and enquiries: Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common enquiries
- Process customer orders within the order management system, accurately and within the required deadline
- Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner
- Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices)
- Respond to customer enquiries by referring them to published materials, secondary sources, or transfer the enquiry to the next appropriate level of customer support
- Collaborate with the next appropriate level of customer support to seek resolution to challenging enquiries/complaints, providing documentation and continual communication to customer throughout the process
- Maintain accurate records of all internal and external interactions in the appropriate database/system
- Prepare and distribute standard internal and customer reports
- Support order management team goals and initiatives to become a more proactive customer support organization
- Identify and communicate areas for process improvement to Supervisor
Skills Required:-
Good in Advanced Excel Knowledge.
Good in Data Analytical Skills and SCM Knowledge .
Knowledge in PowerBI and SQLM will be added advantage.
Role: Vendor Relations
Industry Type: Industrial Equipment / Machinery
Department: Procurement & Supply Chain
Employment Type: Full Time, Permanent
Role Category: Procurement & Purchase
Education
UG: Any Graduate
PG: Any Postgraduate
