Profile: Customer Operations Team Lead
Who are we
Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.
At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify human experience and help people reach their potential.
Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.
From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.
We are looking for a detail-oriented and experienced
Customer Operations Team Lead to manage and streamline our customer operations processes. This role involves leading a team, ensuring timely order fulfillment, coordinating logistics, and maintaining high standards of customer service and operational efficiency
Key Responsibilities
- Process customer orders and plan for timely and accurate deliveries
- Monitor daily operations, resolve escalations, and ensure customer satisfaction
- Coordinate with freight forwarders (FF) for customer deliveries and import logistics
- Follow up with HQ to ensure timely dispatch and delivery of items to meet customer requirements
- Interact with Customs House Agents (CHA) for customs clearance and import-related matters
- Handle receipt of goods (imports) and maintain accurate inventory records
- Conduct stock takes and manage discrepancies or variations in stock
- Generate and manage customer invoices accurately and in a timely manner
- Ensure compliance with GST regulations and knowledge of goods movement across India
- Collaborate with cross-functional teams (Sales, Product, Tech) to resolve issues and improve processes
- Handle complex customer cases and guide the team on resolution strategies
Qualifications
- Bachelor's degree in any stream
- Proven experience (5+ years) in logistics or supply chain
- Excellent analytical, problem-solving, and organizational skills
- Strong leadership and communication abilities
- Ability to work under pressure and manage multiple priorities
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