Customer Onboarding Specialist

The Company Behind the Products

Every business talks about better customer conversations. SaaS Labs builds products that actually make them happen. From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we're at an inflection point as AI reshapes business communication.

What's it like to work here Total ownership. We're a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall we're leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next!It's a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

About the Role

As a Customer Onboarding Specialist, you will own and drive the end-to-end onboarding experience for US customers, ensuring rapid time-to-value and a strong first aha moment. You will work closely with customers to understand their business goals, define success plans, and guide product implementation and adoption. You will also proactively identify risks, collaborate with internal teams across time zones, and ensure a seamless transition from onboarding to ongoing customer success.

This role is based in Noida, and we work in-office 4 days a week, as collaboration and real-time problem-solving are key to driving impact.

What We'll Count on You For

• Own end-to-end customer onboarding for US customers, ensuring fast time-to-value and a strong first aha moment
• Understand customer business goals, use cases, and requirements; translate them into clear success plans
• Drive product implementation, customer training, and best-practice adoption
• Proactively identify at-risk customers, address concerns, and ensure successful outcomes
• Collaborate cross-functionally with Sales, Product, Engineering, and Success teams across time zones
• Build strong stakeholder relationships and ensure a seamless handover to the Customer Success team

What'll Make You a Great Match

• 3–6 years of experience in B2B SaaS Customer Onboarding / Customer Success, primarily with US customers
• Proven experience engaging with C-level and senior stakeholders
• Strong written and verbal communication skills for global customer interactions
• Experience with Customer Success tools (e.g., Gainsight, Totango, ChurnZero, or similar)
• Strong analytical, problem-solving, and data-driven decision-making skills
• Solid understanding of SaaS products and business processes
• Customer-first mindset with a strong sense of ownership, urgency, and accountability

Because Life's Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.
• We don't track hours, just impact. Work when you're most productive, as long as you show up for your team.
• Competitive pay that reflects your skills, experience, and the value you bring.
• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.
• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn't come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

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