Position: Customer Onboarding Program Manager
Location: Remote
Experience: 5+ Years
Industry: SaaS, Hospitality Tech, Smart Infrastructure
About Company:
The client is a leading innovator in the smart hospitality industry, a company dedicated to transforming the way hotels, short-term rentals, and multi-family properties manage their digital infrastructure. Based in Plano, Texas, this organization leverages an AI-powered, cloud-native platform to streamline operations, enhance guest experiences, and optimize property management through cutting-edge IoT solutions.
Position Overview
As a Customer Onboarding Program Manager, you will play a critical role in ensuring a smooth, successful, and timely onboarding experience for new customers across hotels, short-term rentals, and multi-family properties. You will serve as the primary point of contact during the onboarding phase, coordinating cross-functional efforts across product, support, and implementation teams to deliver exceptional value.
Key Responsibilities:
- Own the onboarding journey for new customers across the company's product lines, with a primary focus on execution and delivery.
- Prepare, maintain, and manage multiple project plans tailored to specific customer deployments.
- Coordinate internal resource assignments across hardware logistics, installation, onboarding, and training phases.
- Track and manage dependencies across teams and systems to ensure timelines are met.
- Interface with customer stakeholders to provide clear communication, set expectations, and deliver updates on milestones and blockers.
- Identify and manage risks to successful onboarding, escalating where necessary with mitigation plans.
- Drive consistency and quality in onboarding processes through structured documentation and continuous improvement.
Role Requirements:
- Location Requirement: You must be based in Hyderabad.
- Strong technical acumen and the ability to understand the company's modular smart platform and product offerings.
- Proficiency with tools including Google Docs, Microsoft Office, and CRM/project management platforms such as Salesforce, Zoho, Hubspot, or similar.
- Excellent project management skills, with experience building and executing cross-functional project plans.
- Clear and confident communication, both written and verbal, to guide internal teams and inform external stakeholders.
- A high sense of ownership, organisation, and follow-through.
Why Join Us
- Early-stage leadership: Build and shape the core technology of a high-growth AI startup.
- High impact: Drive the development of an AI-driven product from inception to scale.
- Growth: Opportunity to lead and scale the engineering team as we grow.
What We Offer:
- Competitive base salary
- Comprehensive health insurance
- High-impact role with direct influence on company success
