Customer Journey Advisor

Overview

The Customer Journey Advisor is a premium customer-facing sales role responsible for owning the customer journey from the first enquiry through booking, pre-departure readiness, travel support and post-travel engagement. You will be the single point of contact who guides customers to the right ORN journey and looks after them until they are back home and ready to travel again.

Key responsibilities

Understand customer travel requirements, preferences, budget and expectations
Recommend suitable ORN travel products and packages
Customise journeys based on customer requirements
Explain itineraries, inclusions, pricing, documentation, visa and payment requirements
Handle inbound and outbound customer calls
Follow up consistently with interested customers
Drive enquiries towards booking and conversion
Maintain accurate customer information and follow-up activity in CRM
Coordinate with product and operations teams for smooth customer fulfilment
Support pre-departure readiness
Handle customer queries and escalate issues appropriately
Maintain strong customer relationships after booking
Identify repeat-travel and referral opportunities
Who we are looking for

Fresh graduates (any discipline) with a passion for travel and customer conversations
Excellent spoken communication in English. Kannada, Hindi or other regional languages are an advantage
Confident, warm and persuasive on calls, with a genuine interest in helping customers
Comfortable with target-driven work, follow-ups and using CRM tools
Organised, detail-oriented and able to manage multiple customers at once
Willing to work from the Bengaluru office