Customer Interaction Advisor

Description

We are seeking a dedicated and enthusiastic Customer Interaction Advisor to join our team. The ideal candidate will have 1-2 years of experience in customer service and possess excellent communication skills. This role involves engaging with customers to address their inquiries, provide information, and resolve any issues they may encounter. The Customer Interaction Advisor will play a crucial role in enhancing customer satisfaction and loyalty through effective communication and problem-solving.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Provide detailed product information and support to customers via phone, email, and chat.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with other departments to enhance customer experience and satisfaction.
• Gather customer feedback and report it to management for continuous improvement.

Skills and Qualifications

• Bachelor's degree in any field preferred.
• 1-2 years of experience in customer service or a related role.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong verbal and written communication skills in English and Hindi; knowledge of regional languages is a plus.
• Ability to handle difficult situations and resolve conflicts effectively.
• Basic understanding of customer service principles and practices.