Job Description

This role is for one of our partner companies ( seed stage ).

About the Role

We're looking for a Customer Growth Manager to own the customer journey from the first conversation all the way through conversion, retention, cross-sell and referral.

You'll be the person turning interest into paying customers, keeping those customers engaged, and building the systems that help Serve Society grow.

This is a hands-on, commercial role reporting directly to the founders.

What you'll own

Inbound conversion: Speak with every lead, understand what they're looking for, recommend the right offering, handle objections and close enrolments.
Outbound growth: Reactivate dormant leads and customers while building new pipeline through referrals, corporate outreach and events.
Retention: Own the post-sale relationship, onboard customers well and bring back customers who disengage.
Cross-sell: Help customers discover more of the Serve Society ecosystem across Academies, racket sports, HYROX, Pilates, memberships and events.
Growth metrics: Own speed-to-lead, contact rates, conversion, batch fill and revenue per lead.
Build the playbook: Create follow-up systems, experiment with acquisition channels and continuously improve how we convert and retain customers.

You'll be a great fit if

You've worked in sports, fitness, wellness, hospitality, community or another experience-led consumer business.
You're great at building rapport and can sell without sounding like a salesperson.
You can quickly understand different customer personalities and adapt how you communicate.
You've previously owned revenue, conversion or growth targets.
You're comfortable operating in an early-stage environment where the playbook is still being written.
You're proactive with numbers — you spot what isn't working and fix it without waiting to be asked.
You genuinely care about sport and understand the people who build their lives around it.