Customer Growth Consultant

About the Role

We are looking for a proactive and customer-focused Customer Growth Consultant to join our growing team. As a Customer Growth Consultant, you will be the trusted advisor for our clients, driving product adoption, ensuring satisfaction, upselling, and maximizing customer value. You'll play a critical role in reducing churn, increasing retention, and identifying upsell opportunities for our SaaS platform.

Key Responsibilities

Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption, and renewal.

Act as the primary point of contact for customers, ensuring their goals are met with our product.

Monitor customer health metrics and proactively address issues to minimize churn.

Conduct regular business reviews and success planning sessions.

Collaborate cross-functionally with Sales, Product, Engineering, and Support teams to resolve customer challenges and advocate for customer needs.

Educate customers on product features, best practices, and new releases.

Identify and drive opportunities for account growth and expansion.

What You'll Need

25 years of experience in Customer Success, Account Management, Business analyst, or a related role in a SaaS or B2B tech environment. (Flexible if you are an all-rounder or extremely hungry about growing)

Excellent communication, presentation, and relationship-building skills.

Strong problem-solving abilities and a customer-first mindset.

Ability to analyze customer data to drive insights and actions.

Experience with CRM and CS tools (e.g, HubSpot, Intercom, Excel, or others).

Technical aptitude and comfort with SaaS products and cloud technologies.

A proactive, organized, and detail-oriented approach.

Bonus Points For

Experience working in a startup or high-growth SaaS company.

Familiarity with customer success metrics (e.g., NRR, CSAT, Health Scores).

Prior sales or relationship management experience.

Basic knowledge of APIs or integrations, and technical understanding of the product.

Why Join Us

Be part of a fast-paced, fast-growing, innovative SaaS company.

Work with a passionate team that values customer impact.

Opportunity to shape customer success strategies from the ground up.

Competitive salary, benefits, and flexible work arrangements.