- Location: Bangalor
- Work schedule : Monday to Friday
- Work Mode: On-site
- Experiece: 13 years
About
This role is for someone who finds satisfaction in
order,
accuracy,
follow-through, and
problem-solving, someone who takes complete ownership and ensures that nothing falls through the cracks.
We are hiring an Operations Executive to manage end-to-end execution of international group tours for senior travellers. This is a high-ownership, customer-facing role that requires strong coordination skills, quick decision-making, and the ability to handle multiple moving parts simultaneously.
Key Responsibilities
- Manage flight bookings, travel logistics, and vendor coordination for international tours.
- Handle documentation processes including visas, insurance, and travel requirements
- Act as the primary point of contact for customers post-booking
- Create and manage payment schedules, collections, and internal trackers.
- Coordinate closely with Sales, Finance, and Tour Leaders to ensure smooth trip execution.
- Handle customer escalations and time-sensitive issues independently
- Call customers to collect structured post-tour feedback
What Success Looks Like
- Zero last-minute chaos due to missed documentation or miscommunication
- Customers who feel informed, reassured, and well-supported before travel
- Tour Leaders who receive complete, accurate, and timely handovers
- Clean trackers, accurate payments, and proper closures
- Smooth tours with minimal escalations
Requirements
- 13 years of experience in travel operations
- Strong communication skills in English and Hindi
- Knowledge in Microsoft Excel/Google Sheets
Why Join us
- Work in a fast-growing, purpose-driven travel company
- Work in a high-ownership environment where your work directly impacts customer satisfaction.
- High autonomy and responsibility
- Opportunity to grow into a leadership role
Skills: customer,operations,customer experience,customer satisfaction
