Freshers Hiring – Customer Experience (Bookings) | Pickyourtrail | Madurai
About Us :
Pickyourtrail is India's most loved leisure travel brand for millennials. We've revolutionised travel
with our Do-It-Yourself vacation builder platform, helping over 100,000 travellers from 14 countries create unforgettable memories. With an exceptional NPS score of 60+, we're breaking away from traditional packaged tours and creating SUPER HIT HOLIDAYS!!
Why Now
The travel industry is experiencing a watershed moment. Post-pandemic demand is surging - everyone wants to travel. Join us now for accelerated career growth. We've not only survived but thrived, expanding our footprint into a global market.
What you'll do
At PickYourTrail, we craft seamless holiday experiences for travellers across the globe. As a
Bookings Executive, you'll be the engine behind every perfect trip — managing reservations
end-to-end, coordinating with suppliers, and ensuring our customers journeys are flawlessly
executed from the first booking to the final departure.
- Reservations management: Book flights, hotels, and activities across contracted supplier platforms accurately and on time
- Visa documentation: Prepare and verify all necessary documents for customer visa applications
- Voucher updates: Ensure customers receive accurate and timely travel vouchers for all confirmed bookings
- Cost reporting to finance: Share accurate booking cost details with the finance team and follow up on supplier payments
- Supplier negotiation: Negotiate competitive rates with hotels, flight providers, and activity suppliers to optimize margins
- Ground team coordination: Share passenger arrival and departure details with ground operations to ensure smooth transfers
Who are we looking for
We're looking for people who are sharp, dependable, and genuinely excited about travel.
- Detail-obsessed : You spot errors before they become problems. Whether it's a booking date or a passenger name, accuracy is second nature to you.
- Ownership mindset : You take responsibility for your tasks from start to finish and meet deadlines without being chased — every single day.
- Clear communicator : You can coordinate with suppliers, finance, and ground teams without confusion — in writing and in conversation.
- Fast learner : You pick up tools, processes, and supplier systems quickly and aren't afraid to ask the right questions to get things done.
- Team player : You collaborate well with cross-functional teams — from finance to ground ops — and thrive in a high-energy group setting.
- Travel enthusiast : You genuinely love travel and understand what makes a great holiday experience — that passion comes through in your work.
Education: Any degree
Work Location: Madurai
(candidates from in and around Madurai only)
Email: [Confidential Information]
