Customer Experience Specialist

We're Hiring:

Customer Experience Specialist at Alive! At Alive, we're looking for a Customer Experience Specialist who is passionate about delivering outstanding support and creating memorable interactions with our users.

About Alive:

Alive is all about premium experiences across cities; from creative experiences, adventure to wellness, food and unique day-outs. We're building the go-to platform for discovering things to do from horse riding, woodworking, pottery, aerial yoga, and many more across cities.

We partner with top creators, venues, and brands to help people discover unforgettable moments.

What You'll Do:

• Provide exceptional customer support via chat and calls.
• Resolve user inquiries with empathy, efficiency, and professionalism.
• Troubleshoot issues and escalate concerns when necessary.
• Collaborate with internal teams to improve user experience.
• Gather feedback to enhance our platform and services.

What We're Looking For:

• Excellent communication skills (both written & verbal)
• 0-1 years of experience in customer support.
• Ability to multitask and stay organised in a fast-paced environment
• Strong problem-solving skills with a customer-first mindset
• Experience with chat and call support tools is a plus.

Perks & Benefits:

• Fast-paced, creative work environment with a passionate team.
• This role includes a 3-month probation period, after which confirmation will be based on performance.
• Work with a flexible and supportive team.
• Opportunity to be a part of a growth stage company.
• Immense growth opportunities.

If you're a proactive, empathetic customer experience professional, we'd love to hear from you! Apply now or share with someone who would be a great fit.