Customer Experience Representative

We are looking for enthusiastic and customer-focused professionals to join our International BPO team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns efficiently, and delivering an exceptional customer experience through voice support.

Key Responsibilities:

• Handle customer interactions professionally via calls
• Resolve customer queries and complaints in a timely manner.
• Provide accurate information regarding products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Meet individual and team performance targets.
• Document customer interactions accurately in the system.
• Follow company policies and compliance guidelines.

Requirements:

• Minimum 6 months to 3 years of experience in International Customer Service/BPO.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and interpersonal skills.
• Comfortable working in rotational shifts and night shifts.
• Basic computer proficiency and typing skills.
• Ability to multitask and work in a fast-paced environment.

Preferred Candidate:

• Candidates based in Mumbai.
• Experience handling international customers.
• Customer-centric mindset with a positive attitude.

Benefits:

• Attractive salary package.
• Performance-based incentives.
• Career growth opportunities.
• Training and development programs.
• Friendly and inclusive work environment.

Apply now and be a part of a dynamic global customer support team!

Contact- Shreya 9987502996/ [Confidential Information]