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Brainhunters Workforce Solutions Sdn Bhd

Customer Experience Representative

1-5 Years
MYR 0.36 - 0.48 LPA
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Job Description

Responsibilities:

  • To handle customer requests, exceptions, inquiries about package pick-up, deliveries, promote and respond question about FedEx products and services with the objective to maximize customer satisfaction
  • Able to solve customer's problem and complaints.Excellent command of the English language
  • Passionate in providing outstanding customer experience
  • Enjoy communicating with customer via telephone
  • Able to adapt with fast pace working environment
  • Ability to multitask and navigate between various systems while communicating via headset at stationed desk
  • Willing to do early morning shift according to Australia Market 

Job Highlights

  • Working days : Mon-Sat (Off on Sunday), including all Malaysian Public Holidays 

Benefits

  • OT allowance
  • PH Allowance : Extra pay rate
  • Premium allowance : RM 400 – fixed shift (if your shift starts early)
  • 1 year contract + 1 month bonus (upon completion of contract). 
Spotlight
  • Cafeteria, Free meal, Annual leaves, Rewards & recognition, Professional degree assistance, Performance bonus

Diploma, Bachelors/ Degree

About Company

Agensi Pekerjaan BrainHunters Sdn Bhd operates as a workforce solutions provider, and its “BrainHunters” Team boasts an extensive background in the recruitment field, spanning over two decades. This team possesses a wealth of experience and expertise, aligning well with the industry’s standards and expectations.



Amidst the pandemic, a multitude of professionals, recent graduates, and individuals across both white-collar and blue-collar domains faced job losses, causing unemployment rates to surge. Fortunately, the rise of digitalization and online commerce played a pivotal role in rejuvenating the economy and generating employment opportunities, particularly within the e-commerce, manufacturing, and logistics sectors.



As a result of the heightened demand for roles within these industries, BrainHunters seized the opportunity to bridge these gaps. The firm committed to mitigating the unemployment rate within Malaysia’s workforce. Operating from the hearth of Malaysia’s capital Kuala Lumpur, BrainHunters is steadfastly dedicated to prioritizing job opportunities for local individuals. This strategic approach serves the best interest of both nation and the developing workforce across various key industrial sectors.



“We at BrainHunters are continuously making a positive impact and creating a brighter future for all!”

Job ID: 149227627