Job Description

SERVOUZ IS HIRING

Build the Future of On-Demand Hospitality With Us

Servouz is a technology-enabled hospitality platform that connects hotels, event hosts, and individual customers with trained butlers and bartenders. As we scale, we are looking for professionals who can take ownership, build relationships and help us create a seamless hospitality ecosystem.

CUSTOMER EXPERIENCE & ONBOARDING EXECUTIVE

Location: Delhi | Experience: 6 Months-1 years | Reporting: Operations Head | CTC: As per industry standards

The Role

We are looking for a proactive, people-oriented professional who can engage, onboard and support service partners while ensuring a smooth customer experience.

This is a calling + onboarding + customer experience role. You will regularly speak with bartenders, butlers and other hospitality professionals, explain Servouz, make outbound calls, encourage registrations, complete verification and follow up until onboarding is successfully completed.

You will also handle customer and partner queries, coordinate with internal teams and ensure issues are followed through to closure.

Key Responsibilities

Make outbound and cold calls to identify, engage and onboard bartenders, butlers and other service partners.
Explain Servouz and its platform clearly and convert interested professionals into registered partners.
Follow up with leads and incomplete registrations to drive onboarding to closure.
Complete partner verification, including Aadhaar-related checks and follow-ups for missing information.
Handle queries and grievances from service partners and customers professionally.
Coordinate with the IT and Operations teams to resolve app or platform-related issues.
Track calls, onboarding status, complaints, follow-ups and resolutions using MS Excel.
Maintain accurate records and ensure timely closure of pending cases.
Keep service partners and customers updated throughout the resolution process.
Share relevant onboarding, customer experience and operational updates with the Operations Head.

What We're Looking For

6 months–1 year of relevant experience in customer experience, customer support, telecalling, inside sales, onboarding, hospitality, BPO or other people-facing roles.
Excellent spoken English and Hindi. Strong communication and command over language are non-negotiable.
Comfortable making outbound/cold calls, following up and speaking confidently with new people.
Ability to explain a service clearly and persuade people to register, complete onboarding or take the required action.
Strong listening, interpersonal and problem-solving skills with a patient, professional and solution-oriented approach.
Good working knowledge of MS Excel & Google Sheets.
Comfortable using apps, digital platforms and basic technology.
Strong follow-up, coordination and ownership skills.
Ability to manage multiple conversations, queries and follow-ups while maintaining attention to detail.
Willingness to learn quickly and take responsibility in a fast-moving environment.

Why Join Servouz

This is an opportunity to work in a growing technology-led hospitality business where you will directly contribute to building our service-partner network and improving the experience of people using the platform.

If you are confident on calls, communicate exceptionally well, enjoy working with people and are someone who follows through until the job is done, we'd like to hear from you.

How to Apply

Send your CV to [Confidential Information] with a short note explaining why you would be a good fit.

Subject: Application – Service Partner Onboarding & Customer Experience Executive