Job Description

Build the Future of On-Demand Hospitality With Us

Servouz is a technology-enabled hospitality platform that connects hotels, event hosts, and individual customers with trained butlers and bartenders. As we scale, we are looking for professionals who can take ownership, build relationships and help us create a seamless hospitality ecosyste

CUSTOMER EXPERIENCE & ONBOARDING EXECUTIVE

Location: Delhi | Experience: 1–2 years | Reporting: Operations Head | CTC: As per industry standards

The Opportunity

This role sits at the centre of the Servouz onboarding and customer experience. You will be the point of contact for bartenders, butlers, customers and clients, ensuring that onboarding is verified correctly and that issues are resolved quickly. You will also work closely with the IT and operations teams to make the platform experience smoother.

Key Responsibilities

Call and verify bartenders, butlers and other professionals registering on the Servouz platform.
Complete required verification, including Aadhaar-related verification and follow-ups for missing information.
Handle queries and grievances from customers, clients, bartenders and butlers.
Coordinate with the IT team to identify and resolve app-related issues.
Track complaints, follow-ups and resolutions using MS Excel.
Ensure issues are followed through to closure and customers receive timely updates.
Maintain accurate records and share relevant updates with the Operations Head.
Support the operations team in improving the overall onboarding and customer experience.

What We're Looking For

2–3 years of experience in customer service, BPO, front office, hospitality or another customer-facing role.
Excellent spoken English and Hindi — essential for the role.
Strong communication, interpersonal and listening skills.
Patient, professional and solution-oriented approach.
Good working knowledge of MS Excel.
Digitally comfortable and able to quickly learn and operate an app/web platform.
Strong follow-up, coordination and problem-solving abilities.
Ability to manage multiple queries and issues while maintaining a positive customer experience.

WHY JOIN SERVOUZ

Servouz is at an exciting stage of growth. You won't simply be filling a predefined role—you will have the opportunity to build processes, create relationships, solve real problems and grow with the business.

If you enjoy working in a fast-moving environment, are comfortable taking ownership and want to be part of a company building a technology-led hospitality ecosystem, we'd like to hear from you.

HOW TO APPLY

Interested candidates can send their CV to [Confidential Information] along with a short cover note explaining why they believe they are the right fit for the role.

Subject line: Application –Experience & Onboarding Executive