About Us
Berkowits Hair & Skin Clinic is one of India's leading and fastest-growing aesthetic and trichology chains, with
45+ clinics across the country and over
30 years of excellence in advanced hair and skin solutions. Trusted by more than
1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering
ethical, science-backed, personalised care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be
India's most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience
Job Title: Customer Experience Executive (Kannada Mandatory)
Location: House Number 64, near Modi Mills, AAA House, Okhla Phase 3
Key Responsibilities
- Handle inbound & outbound calls for lead follow-ups and customer queries
- Respond to fresh leads promptly and ensure timely follow-ups
- Manage WhatsApp & social media chats (Instagram, Facebook)
- Maintain accurate LMS/CRM updates and lead disposition
- Ensure smooth call transfers to relevant centres
- Achieve daily targets: calls, connections, and conversions
Key Skills
- Strong communication & persuasion skills
- Fluent in Kannada & English (Mandatory)
- Customer-focused with a positive and confident approach
- Comfortable with calling + chat handling
- Basic knowledge of CRM/tools (training provided)
Requirements
- Experience in the healthcare/service industry preferred
- Willing to work in target-driven and roster-based shifts
What We Expect
- High call quality & customer experience
- Quick response time on leads
- Consistent follow-up & conversion focus
- Strict adherence to SOPs and reporting
