About Luna Ring:
Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metricsinto actionable insights and real-world wellness improvements.
Backed by a rapidly growing global user base, advanced hardware and sensors, and a next-gen sensing platform, Luna is building the world's most advanced LifeOS.
Location: Should be from NCR
Starting Date: Immediate
Key Responsibilities:
- Customer Query Management: Respond to incoming customer queries across email, live chat, and other social platforms, ensuring high user satisfaction.
- Troubleshooting and Problem Solving: Provide accurate information and resolution for user queries regarding the Luna ring in real-time.
- Proactive Follow-ups: Ensure timely resolution and proactive communication with users regarding their concerns.
- Adaptability: Adapt to different customer needs and adjust responses accordingly, ensuring a tailored experience.
- Customer Empathy and Patience: Show understanding and patience, ensuring that users feel heard and valued.
- Tonality and Documentation: Maintain a friendly and conversational tone while focusing on enriching the user experience.
- Team Collaboration: Work closely with cross-functional teams such as logistics, operations and tech team to channel feedback and contribute to product improvement.
Requirements:
- Tech Savvy: Comfortable working with tech products and online tools.
- 1+ years of experience.
- Communication Skills: Strong, clear, and friendly communication, as you'll be serving primarily international users.
- Prior Internship Background: Experience in customer experience or community management is a plus.
- Discipline and Intent: Must have a strong sense of discipline and the intent to learn and grow
- Commitment to the Rotational Shift
