About the Role
Step into an exciting opportunity where entertainment meets exceptional customer service! We're looking for energetic, articulate, and customer-focused individuals who thrive in a fast-paced environment. If you enjoy interacting with people and solving problems with a smile, this role is for you.
Key Responsibilities
- Deliver outstanding customer support via calls, chats, or emails
- Assist users with bookings, cancellations, refunds, and general queries
- Handle customer concerns efficiently while maintaining professionalism
- Provide accurate information about services, offers, and policies
- Ensure a seamless and delightful customer experience at every touchpoint
- Maintain quality standards and meet performance metrics
Work Schedule & Shifts
- Work Days: 6 days a week
- Week Off: Any 1 day between Monday to Thursday
- Weekend Availability: Mandatory (Saturday & Sunday working)
- Shift Timing (Rotational 9 hours):
- Day Shift: 7:00 AM 9:00 PM (any 9-hour window)
- Night Shift: 10:00 PM 6:00 AM
- Note:
- Male candidates must be comfortable with rotational night shifts
- Female candidates will be assigned only day shifts
Skills & Requirements
- Excellent verbal and written communication skills (English mandatory)
- Strong problem-solving and customer-handling abilities
- Ability to multitask and work under pressure
- Basic computer knowledge and typing skills
- Customer-first attitude with a positive approach
Eligibility Criteria
- Graduate or Undergraduate (any discipline)
- Prior experience in customer service/BPO is a plus but not mandatory
- Freshers with excellent communication skills are welcome
What We're Looking For
- Confident and enthusiastic individuals
- Quick learners with a proactive mindset
- Team players who can adapt to rotational shifts
- Passion for delivering top-notch customer experiences
Why Join This Role
- Work in a vibrant and fast-growing industry
- Gain hands-on experience in customer engagement
- Opportunity to build strong communication & interpersonal skills
- Exposure to a dynamic, customer-centric work culture
If you're ready to be the voice behind seamless entertainment experiences, this is your chance to shine!
Interested
Send your CV to [Confidential Information]
