Customer Experience Associate

Customer Experience Executive

At Mokobara, Customer Experience is at the heart of everything we do. We're looking for a Customer Experience Executive with 1-2 years of experience who genuinely enjoys helping customers, takes ownership of problems, and wants to build a long-term career in Customer Experience.

Key Responsibilities

● Manage customer interactions across calls, emails, chats, WhatsApp, social media, and review platforms.

● Own the voice support process, handle escalations, and ensure timely resolution of customer issues.

● Manage customer communications through Freshdesk while maintaining high standards of service and ticket hygiene.

● Work closely with Retail, Operations, Logistics, Ecommerce, and Marketplace teams to resolve customer issues and improve customer experience.

● Track key CX metrics, identify recurring customer pain points, and support projects that improve customer experience and operational efficiency.

What Makes You a Great Fit

● 1-2 years of experience in Customer Experience, Customer Support, Customer Success, or a similar customer-facing role.

● Prior experience handling customer calls and voice-based support.

● Excellent verbal and written communication skills.

● Strong ownership mindset, problem-solving ability, and attention to detail.

● Comfortable working in a fast-paced environment and collaborating across teams.

● Familiarity with tools such as Freshdesk, Unicommerce, Ozontel, social media platforms, and ecommerce operations is a plus. While we don't expect expertise across all areas, we value curiosity, adaptability, and a willingness to learn.

We're Looking For Someone Who

● Loves talking to customers and solving problems.

● Takes ownership and goes the extra mile to help customers.

● Is proactive, resourceful, and thrives in a high-growth environment.

● Wants to build a long-term career in Customer Experience.